Ordering Online Help

If the following settings do not solve the problem, please contact us to order offline. For information on online purchasing policies and security, please see our ordering information page.

Configuring Browsers

If you are experience problems with online shopping and your browser, please try the following:

Netscape Navigator 4.x | Navigator 3.x
Microsoft Internet Explorer 5.x | Internet Explorer 4.x | Internet Explorer 3.x

In Netscape Navigator 4.x:

  1. Select the Edit pull-down menu.
  2. Select Preferences.
  3. Under the Advanced option, select Cache (you may need to click the "+" next to Advanced to see this).
  4. Under "Document in cache is compared to document in network," select Every Time.

In Netscape Navigator 3.x:

  1. Select the Options pull-down menu.
  2. Select Network Preferences.
  3. Select the Cache tab.
  4. Under Verify Documents, select Every Time.

In Microsoft Internet Explorer 5.x:

  1. Select the Tools pull-down menu.
  2. Select Internet Options.
  3. Select the General tab.
  4. Under Temporary Internet Files, select the Settings button.
  5. Under "Check for newer versions of stored pages," select "Every visit to the page."

In Microsoft Internet Explorer 4.x:

  1. Select the View pull-down menu.
  2. Select Internet Options.
  3. Select the General tab.
  4. Under Temporary Internet Files, select the Settings button.
  5. Under "Check for newer versions of stored pages," select "Every visit to the page."

In Microsoft Internet Explorer 3.x:

  1. Select the View pull-down menu.
  2. Select Options.
  3. Select the Advanced tab.
  4. Under Temporary Internet Files select the Settings button.
  5. Under "Check for newer versions of stored pages," select "Every visit to the page."

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