U142/U132/U111-530 Notes, FAQs, Troubleshooting, Downloads, Documents, and Links

Contents
Windows Installation Requires Administrative Privileges
Activation Information
Uxxx and The Windows Vista
U132/U142 and Linux
U132/U142 and Mac OS X
Power Supplies and Elan U111-530 and U132 Readers
Creating manual modem connections
Creating manual modem connections PDF version
Very Important Elan Links Uxxx
Download Driver Download for Elan USB Adapter for 3G Cards
W3 Document General FAQs for U111 + U132 + U142
W3 Document Adding a New Network Connection Manually
W3 Document Useful debugging information
Useful debugging information from Elan in order to troubleshoot common problems
Very Important Elan Links U111
W3 Document U111-530/630 Frequently Asked Questions
W3 Document PCMCIA 3G Card Reader for USB : U111-530/630
W3 Document U111-530/630 Technical Data
Very Important Elan Links U132
W3 Document USB Adapter for CardBus Wireless Modem 3G Cards : U132
W3 Document U132 Technical Data
W3 Document Problems using the Sprint S620 CDMA Card in a U132 Adapter
W3 Document Using the U132 with a Verizon PC5740 CDMA Card
Download elu132.zip
Patch for Qualcomm PC 5740 disconnect issues. To install the new driver, unzip and copy the elu132.sys file into c:\windows\system32\drivers folder before connecting the U132.
Very Important Elan Links U142
W3 Document U142 USB Adapter 32-bit CardBus UMTS, CDMA, EDGE and HSDPA Cards
W3 Document USB Adapter for CardBus Wireless Modem 3G Cards : U142
W3 Document U142 Technical Data
W3 Document Problems with Option Cards in the U142
W3 Document Problems using the Sprint S620 CDMA Card in a U132 Adapter
W3 Document Using the U132 with a Verizon PC5740 CDMA Card
Support links on individual product pages
U142 Support Links
U132 Support Links
U111 Support Links
PDF Document U132 User Guide
User Guide for this device
PDF Document U111 User Guide
User Guide for this device
Expired entries, retained for historical reasons
Steps for Elan'S U132/U111
Sierra 860 Air Card with Elan U111
Sierra Wireless AC860 and U111-530 Connection Drops

Windows Installation Requires Administrative Privileges

Successful installation of the U111 or U132 requires the user installing have full administrative privileges under Windows. This often requires assistance from a corporate IT department in a corporate environment.

Activation Information

Certain carriers like Sprint require cards to be activated before use. Typically this requires the carrier's connection software under Windows, and this operation cannot be done on an Elan Uxxx card reader. Either perform this action on a computer with a native PC Card slot, or take it to wireless carrier dealer and have them do it.

Uxxx and The Windows Vista

This is Elan's official announcement regarding Vista compatibility: The [Uxxx] adapters work in Vista 32-bit with the current driver release. For the U111, modified INF files are required for the data-cards as well. So for the moment, we list 32-bit Vista as a supported operating system only with the U132 and the U142.

U132/U142 and Linux

Elan's page with Linux information and driver downloads: Using the U132 Card Reader in Linux

This is Elan's comments regarding U142 Linux compatibility: Both the Mac and the Linux drivers do work with the U142, however they won't support the two models of Option card that only work in the U142. Option 'Noizomi' card models with serial numbers starting with a G or an N are not supported in a U142 with this driver.

U132/U142 and Mac OS X

Elan's page Mac OS X Linux information and driver downloads:

This is Elan's comments regarding U142 Mac OS X compatibility: Both the Mac and the Linux drivers do work with the U142, however they won't support the two models of Option card that only work in the U142. Option 'Noizomi' card models with serial numbers starting with a G or an N are not supported in a U142 with this driver.

We further point out that these are BETA drivers. Any card used with the U132 has to be supported under Mac OS X (ie. would work with the PC Card slot on a G4 or G3 PowerBook). Lastly, many cards can only be activated on a Windows based machine--this includes Sprint's cards. This isn't necessary for already active cards, only new, inactivated ones. The best vendor to buy new, preactivated, and supported cards for Mac OS X is EVDOInfo. The latest BETA driver release is an Universal Binary, it supports:

  • PowerPC using Mac OS X 10.2.8 or newer versions
  • Intel Macintosh using Mac OS X 10.4.0 or new versions

Power Supplies and Elan U111-530 and U132 Readers

The vast majority of Uxxx readers now come with 'Y' (dual USB A to a single USB B downstream) connectors that have the ability to draw current from two USB ports. This alleviates nearly all power issues.

The USB specification calls for host systems (ie. computers) to provide +5VDC @ 500mA. Peripheral devices are allowed to provide +5VDC at either 500mA or 300mA. USB peripherals often can run under USB bus powered mode, which means they draw their operational electricity off the USB and don't require a separate power adapter of their own. Unfortunately, certain vendors are beginning to sell systems with USB ports that do not provide the required power. USB devices that normally function off of USB bus power will either not operate, or exhibit strange behavior with these systems. This situation is solely the fault and responsibility of the systems manufacturer and not peripheral manufacturers.

A work around to this is to purchase a power adapter for USB devices that can utilize them, or to purchase a powered USB hub that can provide the necessary USB bus power. However, in the case of laptops and portable devices this is problematic as it requires access to a power outlet. In other words, the work around defeats the whole notion of portability.

This issue is of important interest to PCM-CR-U1323G and PCM-CR-U111-530 owners and prospective buyers with certain laptop models. Elan Digital Systems details this issue for a specific laptop in one of their FAQ Entries, and Synchrotech suspects certain other models from the same vendor have the same problem.

If you are in the situation where your host computer doesn't follow the specification and doesn't supply the required power, the following information should be helpful when shopping for a power supply:

  • U111-530 power receptacle: 7.5VDC at 1.2A, standard polarity (inner pin positive, outer ring negative)
  • U132 power receptacle: 6VDC at 1A, standard polarity (inner pin positive, outer ring negative)

If you would rather get a powered USB hub, see our USB Hubs Page

Steps for Elan's U132/U111

This information is dated. It remains here for historical reasons. Customers should use Full Installation Steps documentation instead.

U111 and U132 in device manager This document is intended only as a supplement to Elan's documentation that comes on the CD-ROM supplied with their products, and their website. Please follow those instruction carefully.

  1. Install the drivers for your 3G Wireless card first! These come with your Wireless card. Questions regarding that installation must go to the card manufacturer or your wireless carrier.
  2. Place the Elan CD-ROM into your drive before plugging anything in.
  3. Do not place the Wireless PC Card into the U132 or U111 at this time. Plug the U132 or U111 into an available USB port on the host system (computer).
  4. Follow the instructions in Elan's installation guide to install the correct drivers for the U132 or U111. If installed correctly, the MS Windows "device manager" will show a USB PC-Card Readers entry like that on the right hand side of this document.
  5. Insert the 3G Wireless PC Card into the U132 or U111, follow Elan's instructions for this stage, and double check the "device manager" for modem entry with your wireless card's name. Elan has a sample image of what this looks like in the "device manager."
  6. If you have a card that requires a manual connection setup, follow Elan's instructions for those steps. Use the phone number, username, and password provided by your wireless carrier. Most cards do not require the "Advanced" settings mentioned in Elan's documentation.

U111 driver example

Sierra 860 Air Card with Elan U111

This information is dated. It remains here for historical reasons. Customers should use Full Installation Steps documentation instead.

Sierra 860 Air Card / Cingular Phone No: Unique to each customer

  1. Install the drivers for the AC860 onto the system you intend to use the U111 with.
  2. Insert the CD that came with the U111 into your CDROM Drive. It should bring up a window which shows the installation instructions to use. It does not install the drivers automatically.
  3. Plug-in the Elan U111 without the Sierra AC860 inserted. You should see a new hardware device detected menu. Follow the steps on the installation instructions. The CD contains the driver you will need to select in the drivers directory. (D:\Drivers note: D is the CDROM Drive on my system) Once the drivers are loaded you can go into device manager to check there is a U111- USB to Card Reader installed. (Right Click - on My Computer, select Properties, Hardware, Device Manager) It should be the last device on the list.
  4. Insert the modem into the U111 and a new hardware found message should appear. Select automatically find the drivers for it and the system will install the previously loaded drivers for you... You can check the installation when finished by going into the Device Manager as in step 3 above. Look for the Sierra Wireless modem in the Modem grouping. To be sure you have it installed correctly
    Find: Modems
    "Sierra Wireless AirCard 3G Modem"
    
    Right Click, Diagnostics, Query Modem:
    	Command	Response
    	ATQOV!EO	Success
    
    Right Click, Properties, Advanced:
    
    Find "Extra Initial Commands", Type: at+cgdcont=1,"IP","isp.cingular"
    Click OK
    
  5. STEP 5: Exit Device Manager, DoubleClick: My Computer, Control Panel, Network Connection, Create A New Connection, Wizard,
    Next: Connect to the Internet, Next: Connect Using A Modem, Next
    
    -=* CINGULAR *=-
    ISPNAME: GPRS
    PHONE: *99***1#
    NAME: [email protected]
    PASSWORD: CINGULAR1
    
    -=* VERIZON *=-
    ISP Name: Anything you want.  The same name as the provider is normal. 
    The one created by the Verizon installation software is named "Verizon."
    ISP phone number: #777 (in some cases it may be #;777)
    User name: The 10-digit phone number for the modem card used + "@vzw3g.com" (example: [email protected])
    Password: vzw
    
    -=* SPRINT PCS / NEXTEL *=-
    for a brand new card, just purchased and activated at the Sprint store:
    ISP Name: Anything you want.  The same name as the provider is normal.
    ISP phone number: #;777
    NOTHING ELSE is needed as it is burned into the EEPROM in the card upon activation
     
    -=* SPRINT OLDER CARDS *=-
    For an older card from Sprint:
    ISP Name: Anything you want.  The same name as the provider is normal.
    ISP phone number: #;777
    User name: The 10-digit phone number for the modem card used + "@sprintpcs.com" (example: [email protected]).
    At least one customer has been given [email protected] when he had problems with the first one.
    Password: with Sprint, this is unique to each user.  It is on their store receipt/paperwork.
    
  6. Elan has information for some additional carriers on their site now: http://www.elandigitalsystems.com/support/ufaq/connectionparameters.php

Sierra Wireless AC860 and U111-530 Connection Drops

This information has been superseded. The current updated versions of U111 does not exhibit this issue. It remains here for historical reasons.

Many customers have followed both the U111-530/AC860 installation and manual dial-up instruction precisely (SEE NOTE 1), but have experienced Sierra Wireless AC860 and U111-530 connection drops after an established connection. We have been telling Elan for several weeks now about this issue, but were receiving answers including inadequate power supply, poor radio frequency reception. However, due to the large number of similar complaints, followed by both Synchrotech and RFM Corps similar experience after finally being able to test the same device combination, it is clear that there is a problem with the U111-530 rather than something else.

At this point we are offering the following:

  • Return the U111-530 for refund via Synchrotech's standard RMA process.connection indicator
    1. call (213) 368-3760 and request a refund RMA number
    2. write that number on the outside of the packing box (do not use the U111-530 box for shipping)
    3. include a copy of the packing slip or invoice that came with the product inside the box and write the RMA number on that as well
    4. ship back to Synchrotech
  • Request more technically astute customers attempt to try and help Elan track down the problem via the following procedure:
    1. Install the following registry patch to enable full debugging step through on the U111-530 U111DebugFlags.zip
    2. Read through Elan's page on DebugView and download the software, as it is somewhat confusing, the actual version for 32-bit WinXP is available here.
    3. Run the software just before trying to connect via the U111-530/AC860, continue capturing messages for a few seconds after the connection no longer is receiving. You will know that it is no longer receiving when there is a great deal of sent traffic and a long halt in received traffic. Web pages and other applications will begin to display timeout error messages. Customers with this issue will be very familiar with the image that follows.

NOTE 1U111-530/SWAC860

If when viewing your device manager with both the U111-530 and the Sierra Wireless AC860 plugged in, and your device manager doesn't have these entries under USB PC-Card Readers and under Modems, then you have not followed Elan's instructions correctly and should please refer back to the CD-ROM and follow the instructions step-by-step.

connection If the connection screen you are attempting to connect with does not look just like this, then you have not followed Elan's instructions for "Adding a New Network Connection," please refer back to the CD-ROM and follow the instructions step-by-step.

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